Get what you want to say into one or very few short sentences.

It is then either published in full or ignored – either of which is preferable to a poor selection from a long statement. If you supply thirty sentences, you cannot control which twenty-seven sentences will never see the light of day.

Shared Values

Get into the same moral space as those people who are listening to you.

Apologies which are half-hearted or late are already damned. Most people understand that we all sometimes get things wrong. What they will not accept is the evasion, the cover-up, the attempt to deceive – whether by outright denial or by ‘weasel words’. Mistakes show things you can fix; untruthful behaviour shows that you cannot be trusted.

We are judged when things go wrong; we are judged even more closely on how we respond when things go wrong.


What matters is not what is said… but what is believed.

We believe our own first hand experience. Failing that, we believe someone we trust. The rest is just noise we can ignore.

You need to show, not just claim.